Privacy Policy

Aurora Digital provides business communication and operational systems for home-service contractors. Our currently available service, Aurora Essential, provides missed-call recovery, customer text responses, internal notifications, follow-up reminders, configuration, testing, and support.

You can reach us at alex@theauroradigitalagency.com or at www.theauroradigitalagency.com.

We only collect information you choose to give us through our website chat widget or by emailing us: your name, business name, email address, phone number, and anything you tell us about your business. We do not sell personal information.

When we operate a business system for a contractor client, we may process call and message content on that client's behalf. In that case the contractor is the owner of that information and we act only as their service provider.

We use information you voluntarily provide to respond to inquiries, schedule conversations, provide requested information about Aurora Digital, complete onboarding when you become a client, provide our services, and maintain appropriate business and compliance records.

When you voluntarily provide your mobile number through the Aurora Digital website chat widget and affirmatively provide SMS consent, you may receive text messages from Aurora Digital related to your inquiry and the Aurora services you requested information about.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to unsubscribe.
• Reply HELP for assistance.
• Consent to receive SMS messages is not a condition of purchase.
• SMS consent is optional and is not pre-selected.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely as necessary to provide support services on behalf of Aurora Digital. Text messaging originator opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

Systems we operate for contractor clients may send approved automated follow-up messages on their behalf. Message content may be processed to operate and support those systems. Please do not share sensitive personal or financial information in these conversations.

We use trusted providers to operate our website, chat widget, telephony, messaging, and email communications. These providers process information only to deliver services on our behalf and are not permitted to use it for their own marketing.

We keep inquiry information only as long as needed to respond to you and maintain our business records. You can request access to, correction of, or deletion of your information by emailing us at alex@theauroradigitalagency.com.

Our website and chat widget may use cookies or similar technology to keep your chat session working correctly. You can control cookies through your browser settings.

We may update this policy from time to time. The latest version will always be posted on this page.